We Respect Your Privacy

Effective Date: March, 3 2025
Last Updated: November 25, 2025

Mosaic by Willow Valley Communities is committed to protecting the privacy of our residents, employees, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, interact with our services, or engage with our online advertisements. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of data when you interact with our website or services:

A. Automatically Collected Data

When you visit our website, our servers automatically collect certain information, including:

  • Your IP address
  • Browser type and version
  • Pages you visit and time spent on the site
  • Referring URL (the page you came from)
  • Device type and operating system
  • Unique identifiers such as cookies

This data is used to analyze website performance, improve user experience, and enhance our marketing efforts.

B. Personal Information You Provide

When you interact with us such as submitting an inquiry, applying for a job, requesting a tour, or signing up for email communications, we may collect:

  • Name, email, and phone number
  • Mailing address
  • Employment details for job applicants
  • Any other information you voluntarily provide

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services
  • To respond to inquiries and process job applications
  • To send you marketing communications
  • To manage our customer relationships through CRM systems
  • To personalize website content and user experience
  • To improve our marketing and advertising efforts
  • To measure advertising campaign effectiveness through secure, hashed conversion tracking
  • To comply with legal and security obligations

3. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and improve advertising effectiveness. Cookies help us recognize users and track browsing behavior.

A. Types of Cookies We Use

  • Essential Cookies – Necessary for website functionality
  • Analytics Cookies – Helps us understand user behavior through tools like Google Analytics
  • Advertising Cookies – Used for personalized advertising via Google Ads and third-party ad networks

4. Online Advertising, Conversion Tracking & Third-Party Data Collection

We use Google Ads, Facebook Ads, and other third-party tools to display targeted advertisements and measure their effectiveness. These platforms may collect data through cookies and tracking pixels to serve personalized ads.

A. Remarketing & Display Advertising

We use Google Ads Remarketing and Microsoft Advertising to show relevant ads to visitors who have previously interacted with our site. These ads appear on:

  • Google Search, YouTube, and websites within Google’s Display Network and Google Partner Network
  • Microsoft Bing, MSN, and websites within the Microsoft Audience Network

B. Enhanced Conversion Tracking

When you submit a form on our website, we may share your information with trusted third parties to respond to your inquiries and improve our marketing effectiveness.

  • Google Ads & Microsoft Ads – We share hashed (encrypted) versions of your contact information with Google Ads and Microsoft Advertising to measure advertising effectiveness. Data is encrypted using SHA-256 hashing before being sent, meaning your personal information is protected and cannot be read in its original form.
  • CRM Systems – Your contact information is stored in our customer relationship management (CRM) system to help us respond to your inquiries and maintain communication with you.
  • Email Marketing Services – If you sign up for communications, your email address is shared with our email marketing platform to send you newsletters, updates, and promotional content. You can unsubscribe at any time using the opt-out link in any email we send or by contacting us.

C. Third-Party Services We Use

  • Google Ads, Enhanced Conversions & Google Partner Network
  • Microsoft Advertising & Microsoft Audience Network
  • Google Analytics
  • Facebook & Instagram Ads
  • LinkedIn Ads for hiring purposes
  • Customer Relationship Management (CRM) platforms
  • Email marketing service providers
  • Authorized marketing and advertising partners

These services may collect data to show you relevant ads, respond to your inquiries, and improve your experience with our services.

Your Rights Regarding Form Data:
You have the right to:

  • Request information about what data we collect
  • Request deletion of your form submission data
  • Opt out of personalized advertising (see Section 5)

To exercise these rights, please contact us using the information in Section 12.

5. Your Privacy Choices & Opt-Out Options

You have control over how your data is used in online advertising. You can:

6. Security & Data Protection

Mosaic by Willow Valley Communities takes data security seriously. We implement industry-standard security measures, including:

  • SSL encryption for data transmission
  • Secure server storage
  • Limited access to sensitive data
  • Periodic security audits

While no system is 100 percent secure, we strive to protect your data from unauthorized access.

7. Third-Party Links & External Sites

Our website may contain links to external sites such as social media, job application portals, or partner organizations. We are not responsible for the privacy practices of these third-party sites.

8. Data Retention Policy

We retain user data only as long as necessary for business or legal purposes. Job application data may be stored for future hiring opportunities but can be deleted upon request.

9. Photography, Copyright, and Media Usage

© 2002–2026  Willow Valley Communities. All rights reserved.

The content, photography, images, videos, design elements, and branding on this website are the property of Mosaic by Willow Valley Communities and may not be copied, modified, distributed, or used for commercial purposes without explicit written permission.

If you would like to request permission to use any materials, please contact us at here.

Photography featured in our advertisements and website is original and owned by Mosaic by Willow Valley Communities. Stock photography, if used, is properly licensed for commercial use. Videos, drone footage, and 3D tours are proprietary and may not be redistributed without approval.

Users may view and share images only for personal, non-commercial use, such as sharing our content via social media or personal recommendations. If you believe any of our copyrighted materials have been used improperly, or if you have a request to use an image, please contact us here.

10. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be communicated on this page. Please check back regularly for updates.

11. Equal Housing Opportunity

Mosaic by Willow Valley Communities is committed to providing housing in accordance with the Fair Housing Act (FHA) and does not discriminate based on race, color, national origin, religion, sex, familial status, disability, or any other protected characteristic under federal, state, or local law.

We are an Equal Housing Opportunity provider, and all prospective residents are considered based on eligibility criteria that comply with fair housing regulations. If you have any concerns or need additional information about our housing policies, please contact us here

12. Contact Information

If you have any questions or requests regarding this policy, you can contact us at:

Mosaic by Willow Valley Communities
450 Willow Valley Lakes Drive
Willow Street, PA 17584
Email us at here
888-893-1423

Start a conversation with us

There has never been a better time to learn more about the exceptional lifestyle waiting for you at Mosaic in the heart of Lancaster City. Contact us today for more information.